Media Release 14 August 2017
New partnership with market-leading omni-channel e-commerce company
Auckland Airport has today announced a new partnership with AOE, a leading
global technology service provider, to create a ''multi-retailer mall'' which
enables international travellers to purchase retail products and airport
services via mobile and online.
Richard Barker, Auckland Airport''s general manager retail and commercial,
says, "It is exciting to be able to partner with AOE to create an
''omni-channel'' commerce platform that further improves our customer
experience."
"Expected to launch mid-2018, our new online ''multi-retailer mall'' will
enable international passengers to purchase from multiple airport retailers
with a single transaction and then pick-up all their items from a single
collection point, thanks to a sophisticated back-of-house operation. It''s the
ultimate ''click and collect'' shopping process."
"The online platform also means that international passengers can shop at any
stage of their travel journey, using their own devices, and at a time and
place that is convenient for them - be it before they leave home, on-board
their aircraft using in-flight Wi-Fi, or while sitting in any domestic or
international airport."
"The platform''s staged introduction will eventually see most airport
retailers participating. All Auckland Airport products and services,
including parking, loyalty and lounge access will also be integrated into the
online mall, making it easier and more convenient for travellers to shop."
"Frankfurt Airport has successfully introduced AOE''s omni-channel commerce
platform and we understand there is also strong interest from a number of
other leading airports around the world. We are excited that Auckland
Airport''s introduction of the technology will be a first for any airport in
Australasia. It will ensure that we deliver one of the most advanced digital
airport retail experiences in the world and that we can significantly expand
the range and type of products and services we offer to our customers."
"Today''s partnership announcement continues the digital transformation of
Auckland Airport. It supports our Faster, Higher, Stronger business strategy
focus on strengthening our consumer business and builds on the recent launch
of our mobile-first Strata loyalty programme. Importantly, it will help to
provide our passengers with a one-of-a-kind personalised journey" says Mr
Barker.
Ends
Note for media about AOE:
AOE is a leading global technology service provider and consultancy, offering
Open Source-based Enterprise solutions for digital transformation and
omni-channel e-commerce as well as mobile apps and web portals. The company
has headquarters in Germany and the United States and branch offices in
Dubai, Zurich and Hong Kong. More than 250 employees support international
corporations in the operative digitalisation of business models through the
implementation of open, scalable and secure solutions. AOE relies on
excellence and is organised as an agile company.
Click here to watch how AOE helped turn Frankfurt Airport, Europe''s largest
travel hub and one of the world''s largest shopping malls, into the most
comprehensive omni-channel e-commerce experience ever conceived.
For further information please contact:
Simon Lambourne
+64 27 477 6120
simon.lambourne@aucklandairport.co.nz
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